REFUNDS AND EXCHANGES
Of course, we want you to love your Mavy’s Malas, so if the mala you chose just isn’t right for you, we are happy to exchange or refund your purchase on any unused items within the first 30 days after the order has been placed. Just let us know at firstname.lastname@example.org and we will get back with you on where to send your Mavy’s Mala. We ask that it be returned with your proof of purchase in its original packaging with tags attached. Thank you!
We are happy to issue a full refund on all purchases, but any shipping fees aren’t refundable. This applies to any shipping costs applied on your original order, as well as the return shipping for refunds.
If you wish to exchange your Mavy’s Mala, the cost to ship the new/replacement item out to you is the same as our regular shipping structure. If there is a price difference between the item purchased and the one you wish to exchange it for, we will either credit the card used on the initial purchase or send you an invoice to cover the difference and any return shipping costs.
Once a return has been received your payment will be refunded via your original payment method within 3 business days of the date the item was received by us.
If you have any questions at all about our policies, please don’t hesitate to contact us at email@example.com